New Winter Wedding Ranges and Inspiration

Although it’s July it certainly doesn’t feel like it! Couples getting married over the festive period are undoubtedly getting stuck into their wedding plans and are on the look out for winter wedding inspiration like festive magpies.

We’ve got a new range coming your way – It’s called Pinecone and it would really set the mood for a December do!

Also, we’ve added some festive motifs to our uncomplicated letterpress range for those who like to keep things simple – while adding a little yule tide flourish!

Here are some images – These will be on the website shortly, but thought it would be nice to accompany the product photos with some inspiring mood boards (images found via Pinterest).

New Pinecone Luxurious Letterpress Range from Artcadia

Holly Motif from The Uncomplicated Letterpress Range at Artcadia

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Bridezilla? or bad customer service?

I’m feeling compelled to write this post as this afternoon a customer has really upset me and has acted in what I consider to be a deplorable fashion, tweeting unpleasant comments about Artcadia.

I’m simply going to blog the emails exchanged which has led to this unpleasantness and I’d appreciate feedback from anyone who feels I have dealt with this situation unhelpfully or unprofessionally.

Preceding the below emails, we’d sent emails back and forth about supplying one of our existing ranges for her stationery, we’d offered a 10% discount and as per usual replied to all emails within an hour. She did ask for a free sample, and we did tell her we charge for samples. We did mention that we would deduct the £4 sample purchase from her invoice should she choose to order.

I’d like to hear from the illustrator who provides the artwork for the products the customer has included in the emails – perhaps they could let me know if they had indeed given permission for us to print their artwork.

To protect the customer’s identity, I have referred to her as “THE CUSTOMER”.

Hi Richard,

Thank you for the quote.

I have another question (sorry!) I see you do customised designs, I have seen a design that I love and would really like to base my invitations on, how would we go about getting a quote for this? As I assume it is based on the detail of the design?

Many thanks

THE CUSTOMER

Hi THE CUSTOMER,

 
We do offer custom design work, but we couldn’t attempt to recreate someone elses design, we’d always advise contacting the original designer/printer who could do something similar for you.
 
Kind regards,
 
Vici
 
 
Hi Vici,

I have permission from the image owner to use this on my invitations.

Would you be able to do this or not?

Many thanks

THE CUSTOMER

 
 
Hi THE CUSTOMER,

 
If you can send over the image and design you have in mind, we can see what’s possible.
 
Kind regards,
 
Vici
 
 
Hi Vici,

Images attached. Its really quite similar to the other one I selected. I would like to have the owl motif at the top, with the border being as on the frame.

Thanks for your help with this,

THE CUSTOMER

(the customer attaches the below images)
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Hi THE CUSTOMER,

 
We’d need a printable size file and written permission for use of the illustration.
 
Kind regards,
 
Vici
 
 
Hi Vici,

To be honest I think it would be an easier/better experience for me if I looked elsewhere for a printer that is prepared to work with me on this. It doesn’t appear your services are adaptable enough for customised designs, or that you are interested in the business I am offering as I am sure you would be a lot more helpful if you were.

Thanks for your help anyway.

THE CUSTOMER

 
 
Hi THE CUSTOMER,

 
I’m sure you will find a less reputable designer/printer who would be prepared to assist, but without written permission from owner, we would be breaching copyright law and could not assist you on this occasion.
 
Our custom design service is very adaptable and highly regarded, which is why we’re a stationer who regularly gets commissioned for styling shoots by wedding magazines, planners and bloggers. You will see from the custom design section of our website that we do produce work for customers which both us and they are delighted with. We would never jeopardise our reputation by commercially benefitting from someone else’s work, unfortunately there are companies out there who will, so hopefully you’ll source an outfit that meets with your expectations.
 
Kind regards,
 
Vici
 
 
Hi Vici,

Sorry, I think you have misunderstood me here.

If you read my emails again below, you will see that I have specifically said I have permission from the designer. I work for a large legal corporation so I can assure you I am more than aware of copyright legislation.

I am astounded at the tone of your email; I am a prospective customer, and to respond in that way is totally unacceptable.

I would not choose to go with you now no matter how much I liked your designs, and I will make sure that I publicise this experience so other people know how well you treat your customers.

Thank you for the insight, I am so grateful I found this out before I actually paid you any money for this.

THE CUSTOMER

 
 
Hi THE CUSTOMER,

 
Can you not understand my perspective on this? I simply asked for the written permission (which you claimed to have in your possession. This is something which we’d need by law to undertake the project and to use someone else’s artwork) and you replied in an unpleasant fashion saying that we were unhelpful and didn’t offer an adaptable custom design service. Do you really feel that was necessary? 
 
Can I ask you, what the name of the artist is?
 
I don’t feel you have any reason to spread slander about Artcadia, if I see any comments online, please consider that it will be acted upon.
 
I will issue a refund for your sample purchase immediately, although our service has been professional from the offset and it is your actions which have led to this unpleasantness.
 
Kind regards,
 
Vici
 
 
Hi Vici,

I can most certainly understand your perspective on this, it is the way you have chosen to relay this to me (someone that was prepared to pay you a substantial sum of money for wedding invitations) that has caused me to feel that you do not want my business.

As far as I am aware, I have the freedom of speech to express my experience with you, and please be assured I will use this as much as I wish. This is not a threat, it is simply my right to speak about my experience. I think you will find there are whole sites dedicated to this, tripadvisor is just one of many. It really is your lookout to not only provide amazing products but the service that goes with this, and if you cannot be bothered then you cannot expect to gain customers or good feedback.

Your responses to me have been professional but incredibly unhelpful. You have made no efforts to help me in any way, and you even went so far as to suggest I went elsewhere (We do offer custom design work, but we couldn’t attempt to recreate someone elses design, we’d always advise contacting the original designer/printer who could do something similar for you.)

I do not think I am being unreasonable, I approached you with the complete intention of buying my wedding invitations with you, but the whole experience from the beginning when you insisted I pay for a sample, to this exchange has been painful and has put a very sour feeling onto something that is supposed to be a happy and exciting experience. 

THE CUSTOMER

 
 
THE CUSTOMER,

 
We are approached on a regular basis by brides and grooms saying they’ve seen an invitation elsewhere and can we copy it/print it – We cannot do this, so we always suggest they contact the original designer, sometimes that means they commission the design work else where and come back to us for printing – but this is we have to we ask everyone to do.

I don’t honestly feel I’ve been unhelpful – You’ll note that I always reply to emails quickly and deal with enquiries as best as possible, but sometimes I have to say no to things which just simply aren’t possible.

 
We do charge for samples, the same applies to all customers – it simply wouldn’t work for us to do it any other way, as we’d spend all day making samples and wouldn’t have time to fulfil orders.
 
I’m sincerely sorry if you’re upset by this experience, I hope that this hasn’t put a dampener on your plans and things move forward in a positive fashion.
 
Kind regards and best for the future.
 
Vici.

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A Sea Shell Custom Designed Letterpress Stationery Suite

Lucy and Alex asked us to design something to compliment their upcoming Cornish nuptials. Here’s what we did:

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NEW RANGE – SEPTEMBER

Hi readers,

We’re really excited about this new 2 colour letterpress range, as it will be one of our pieces to feature in a forthcoming publication – details to follow shortly.

The range features a quote which is quite meaningful to me as it includes the very sweet Jewish quote “I have found the one in whom my soul delights”

We’ve letterpress printed this in a chocolate and blush pink colour way, on to a weighty 425GSM cotton paper.

This range will be on our website http://www.artcadia.co.uk shortly

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New Luxurious Letterpress Range – Summer Garden

Really excited about this new range. We’ve test printed it in a few colours and it was hard to choose which to photograph – We went for a bright olive green. We’ve wrapped these rather lovingly in an olive green Indian cotton rag paper belly band.

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Matt & Ronni’s illustrated letterpress wedding invitations

A few weeks ago we posted about Matt & Ronni’s lovely letterpress save the date cards, read about them here.

We’ve just letterpressed their stunning wedding invitation suite. A two colour design featuring more of Lydia Lapinski’s illustrations, representing Matt & Ronni’s journey together.

Lydia’s website can be found here http://www.kipikapopo.co.uk/

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Fresh green letterpress wedding stationery for your wedding reception

We’re set to see a lot of green this year in weddings. From soft pastel shades, to bright apple and deep emerald. Teamed with whites and ivorys, green palettes offer a really fresh timeless look that works well in so many settings.

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Image from Style Unveiled

The items below are from our Uncomplicated Letterpress Range. Flat card menus and Place cards, which would look pretty stunning inscribed by a great calligrapher.

Shown below letterpressed in leaf green on natural and rough brown boards.

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